WE SHIP MONDAY TO FRIDAY @ 1:30PM DAILY.
Regular Post-: 3-7 business days Australia wide, tracking provided.
Express Post-: 1-2 business day(s) Australia wide, tracking provided.
Orders are processed in the the same order they are received, online orders placed before 1:30pm Monday-Friday will be shipped the same day.
Before returning your item's', please read and understand your user manual supplied with your device, Use google or you-tube to identify the problem related to your device as in most cases there is a simple fix with a little research. Rule out any other problem causing factors (batteries, atomizer, e-liquids ect). If all else fails contact us and we will endeavor to solve the problem.
Returns are accepted on faulty goods or dead on arrival mods and starter kits, Return postage is paid by the customer. We offer 90 days warranty starting from dispatch of your order, Manufacturers warranties are dependent on type, brand and content.
(Please note that returns are not accepted on batteries, e-liquids, consumables, change of mind or damage relating to misuse or human error. If we do not have a returned product in stock, we will replace it with a similar cost/ type product. Returned items may be repaired or replaced dependent on a case by case basis.)
In the event of a lost package in transit, your order will be replaced under the conditions-: Your order has not been signed for, Your order has the correct delivery address, You have not selected safe drop as a shipping method.
When/ If Australia post confirms your order as a lost package- we will ship your replacement products. Please contact us if you have any queries regarding shipping or orders placed.