Shipping/ Returns/ Warranty
WE SHIP MONDAY TO FRIDAY @ 1:30PM DAILY.
Regular Post-: 3-7 business days Australia wide, tracking provided.
Express Post-: 1-2 business day(s) Australia wide, tracking provided.
Orders are processed in the the same order they are received, online orders placed before 1:30pm Monday-Friday will be shipped the same day.
In the event of a lost package in transit, your order will be replaced under the conditions-: Your order has not been signed for, Your order has the correct delivery address, You have not selected safe drop as a shipping method.
When/ If Australia post confirms your order as a lost package- we will ship your replacement products. Please contact us if you have any queries regarding shipping or orders placed.
Before returning your item's', please read and understand your user manual supplied with your device, Use google or you-tube to identify the problem related to your device as in most cases there is a simple fix with a little research. Rule out any other problem causing factors (batteries, atomizer, e-liquids ect). If all else fails contact us and we will endeavor to solve the problem.
Returns are accepted on faulty goods or dead on arrival mods and starter kits, Return postage is paid by the customer. We offer 3 months warranty/refund starting from dispatch of your order, Manufacturers warranties are dependent on type, brand and content.
(Please note that returns are not accepted on batteries, e-liquids, consumables, change of mind or damage relating to misuse or human error. If we do not have a returned product in stock, we may replace it with a similar cost/ type product or gift card. Returned items may be repaired or replaced dependent on a case by case basis.)
Everest Vape offers 3 months warranty on all devices, this does not include
- Damage of a product resulting from negligence, misuse or improper storage
- Damage of a product resulting from user modification of the product
- Damage caused by natural disaster
- Products with external signs of damage
- Theft or loss of the product (including loss in transit)
- E-liquid, or damage caused by e-liquid
- Damage to a product caused by a faulty battery
- Starter Kits
- Regulated Mods
- Tanks/ Atomizers
- Tool Kits
Products Not Covered By Warranty:
- Accessories (for example, glass, drip tip etc. except in the case of a manufacturing defect)
- E-liquids and concentrate (As our e-liquids and concentrates contain food grade ingredients and are considered a consumable product, we do not allow returns or exchanges other than in the case of a manufacturing defect. We can’t guarantee that you’ll love every drop – taste is subjective, everybody is different, and we cannot offer a replacement or refund for any e-liquid or concentrate on the basis of your personal preferences alone.)
- Coils, Cotton, Wick, and Wire (As these items are considered consumable and will degrade with use over time, the warranty period for these items does not apply once the items have been removed from their original packaging and put to use)
- Micro USB Charging Ports. We strongly encourage you to use external battery chargers for your devices.